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Category: Reputation Management

Reputation Management

Should I Delete a Bad Review?

It would be fantastic if the answer to this question were “Yes.” And we’d have a much shorter blog post to write! When a dissatisfied customer (or outright troll) leaves a negative review about your

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Reputation Management

Who Cares If I Don’t Have Any Reviews?

No news is good news, right? Well, not when you’re referring to your company’s online reputation. You may have built a phenomenal business that provides great service, exceptional value, and phenomenal customer experience. But your

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Are You Social Enough on Social Media?

Have you ever gone to a company’s Facebook page to ask a question, only to receive an answer a couple days later, or sometimes not at all?  This probably left you frustrated and not wanting

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Reputation Management

Bad Marketers Ignore Trolls

Smart marketers…closely monitor their online reputation and have a proactive review program in place. Here’s a fun fact for you: 84% of people trust online reviews as much as a personal recommendation. Well, it’s a

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Digital Marketing

Can I Delete a Bad Facebook Review?

Question: “I just had an irrational person leave a bad Facebook review for something we couldn’t control. Can we remove it?” Answer: Technically yes, there are a few things you could do to remove the

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