Category: Reputation Management
Should I Delete a Bad Review?
It would be fantastic if the answer to this question were “Yes.” And we’d have a much shorter blog post to write! When a dissatisfied customer (or outright troll) leaves a negative review about your
Who Cares If I Don’t Have Any Reviews?
No news is good news, right? Well, not when you’re referring to your company’s online reputation. You may have built a phenomenal business that provides great service, exceptional value, and phenomenal customer experience. But your
How Yelp Is Changing the Restaurant & Catering Industry
We’ve been Yelpified! User reviews on sites like Yelp have a huge impact on the restaurant and catering industry. So much so that online reviews can now either make or break your business: In one
Are You Social Enough on Social Media?
Have you ever gone to a company’s Facebook page to ask a question, only to receive an answer a couple days later, or sometimes not at all? This probably left you frustrated and not wanting
Bad Marketers Ignore Trolls
Smart marketers…closely monitor their online reputation and have a proactive review program in place. Here’s a fun fact for you: 84% of people trust online reviews as much as a personal recommendation. Well, it’s a
Can I Delete a Bad Facebook Review?
Question: “I just had an irrational person leave a bad Facebook review for something we couldn’t control. Can we remove it?” Answer: Technically yes, there are a few things you could do to remove the
