Study Finds 85% of Patients Choose Doctors Based on Reviews

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You see it every day in the office. For better or worse, patients are becoming more “educated” and asking more questions. More and more patients are turning to websites like WebMD, Vitals.com, RateMDs and Healthgrades.com… Read more »

How to Handle Internet Trolls

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They’re deliberately provocative. They’re hostile and ugly. They’re vocal on review sites. They’re “Internet trolls” – and unfortunately, they can be a huge pain in your company’s ass reputation. When an internet troll leaves a… Read more »

We Got a Good Review! Now What?

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You know that guy? The one who keeps reliving his high school football “glory days,” telling the same story of how he caught the game-winning touchdown? Don’t be that guy. Don’t get us wrong. If… Read more »

How Low is Too Low of a Rating?

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(cue the Limbo Rock) Just how low can your online ratings go… …before you start losing customers? Research from a variety of sources shows that the vast majority of consumers will not use a local… Read more »

To Be Seen on the Map, You Must BE on the Map

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Want your business shielded in an invisibility cloak? We didn’t think so. But if you’re not listed on Google Maps, your business may be tough to find. Let’s face it: people are lazy when they… Read more »

Why You Need to Use Referrals

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Where should we go to eat? Who should I get to replace my front door? Who can I really trust to manage my investment portfolio? Referrals and recommendations are vital to your success. But just… Read more »