Category: Customer Service
Should Your Business Be More Transparent? Might Be a Good Thing
Is transparency a bad thing or a good thing? Well, it depends! Transparency when playing poker = BAD. If you want to win at Texas Hold’em, a poker face is essential. After all, you don’t
Happy Halloween!
Fall is in full swing, and with it comes some of our favorite things including Halloween & trick-or-treating! For your business, this time of year also likely includes putting the final touches on next year’s
Doing it Disney Style
Want to make your business as successful as possible? The key to every successful business are happy customers. So step up your customer service by injecting a little Disney magic into their experience. Recently, one
Marketing: Referral vs Inbound vs Direct – Which is the Most Effective?
First, lets define what these three marketing strategies are. I’ll go with Wikipedia here: Referral marketing is a method of promoting services to new customers through referrals, usually by word of mouth. Such referrals often happen
The Lesser of 2 Customer Service Evils
Which would you rather have: bad customer service or incompetent customer service? Yikes – how about neither? Customer service guru Shep Hyken recently wrote a great post on the difference between bad and incompetent service.
