Tag: How to Improve Customer Service
The Lesser of 2 Customer Service Evils
Which would you rather have: bad customer service or incompetent customer service? Yikes – how about neither? Customer service guru Shep Hyken recently wrote a great post on the difference between bad and incompetent service.
The 7 Key Things Great Businesses Do To Drive Customer Satisfaction
Ever wonder why companies like Apple and Southwest Airlines continually get rave reviews? They have built a culture around not just providing an okay service or product, but providing a great user experience. This has