Category: Customer Service
Attorneys
Doing it Disney Style
Want to make your business as successful as possible? The key to every successful business are happy customers. So step up your customer service by injecting a little Disney magic into their experience. Recently, one
September 14, 2016
No Comments
Attorneys
Marketing: Referral vs Inbound vs Direct – Which is the Most Effective?
First, lets define what these three marketing strategies are. I’ll go with Wikipedia here: Referral marketing is a method of promoting services to new customers through referrals, usually by word of mouth. Such referrals often happen
September 6, 2016
No Comments
The Lesser of 2 Customer Service Evils
Which would you rather have: bad customer service or incompetent customer service? Yikes – how about neither? Customer service guru Shep Hyken recently wrote a great post on the difference between bad and incompetent service.
August 18, 2016
No Comments
