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Author: Becca Searns

Contractors/Home Repair

How to Handle Internet Trolls

They’re deliberately provocative. They’re hostile and ugly. They’re vocal on review sites. They’re “Internet trolls” – and unfortunately, they can be a huge pain in your company’s ass reputation. When an internet troll leaves a

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Contractors/Home Repair

We Got a Good Review! Now What?

You know that guy? The one who keeps reliving his high school football “glory days,” telling the same story of how he caught the game-winning touchdown? Don’t be that guy. Don’t get us wrong. If

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Contractors/Home Repair

How Low is Too Low of a Rating?

(cue the Limbo Rock) Just how low can your online ratings go… …before you start losing customers? Research from a variety of sources shows that the vast majority of consumers will not use a local

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