So, you’re passionate about marketing, right? There are so many theories and strategies; it’s hard to stay focused, right? Wrong! Inbound marketing has just one focus, mastering your relationship with your customers. Below are 3 tips that will help you stay connected with the people you are trying to reach.
Tip #1: Know Who you are Trying to Reach
It is imperative to build a client persona. Ask yourself, “What kind of person am I trying to reach?” If you are a skateboard company would you set up shop next to a retirement home? (Answer: probably not…). If you aren’t focused on who you are trying to reach, it’s like shooting at a target in the dark.
It helps to create a list of personality traits of the person you are trying to reach. Hubspot has a series of great templates that guide you through what information you need to build a solid target customer persona. Giving current clients surveys is an excellent way to collect information that can help you build accurate, research-based personas. You don’t have to do any guesswork!
Tip #2: Be Where Your Customers Are
When looking to go into business, you need to position yourself so it is easy for customers to get to you. The “build it and they will come” approach is extremely limited, especially online. It’s like setting up a hot-dog stand on a highway; some people might see you, but there is so much traffic around them, the odds of them pulling over to get a hot dog right then are extremely low…(even if they are really hungry!)
So, you need to know where your client will be when they are hungry, and ready & able to pull over. You need to make it easy for them to get to you – set up in a busy pedestrian area from 11:00a.m.-1:00p.m. and 4:00a.m.-7:00p.m., set up shop right in front of their place of work.
To become easy to get to online is achievable. Post regular content online that your customers want to read & share content like blog articles on social media platforms like Facebook, Twitter, LinkedIn, and Google+ and make sure to include a link back to your website on that content. Your customers are there!
Tip #3: Regular Contact Builds Long-Term Relationships
Those food-menu ninjas sure are effective at short-term advertising. They find a parking lot full of cars just before the nine-to-fivers get out of work, and BOOM, 100 cars have menus under their wipers. Someone is bound to get a hankering for sesame chicken, hot and sour soup, and a spring roll on the side.
This is one of the reasons why coupons are also so effective. They appear regularly, and in places that people see all the time; mailings, newspapers, magazines, and social media.
Learn to nurture your relationships with your potential, current, and former clients. The Three Pillars of Customer Delight are HUGE in nurturing current clients. Learning to innovate at the right times, communicate well and regularly, and educate your clients will help you stay “top-of-mind” as your clients search for solutions and products. Nurture marketing, through regular contact, is essential if you want to transition to, or maintain your inbound marketing plan. Surround your clients with regular, non-intrusive reminders that you are the best solution for their needs!
Whether you are starting off as a “young grasshopper” or you’ve mastered the art of inbound marketing knowing who you are trying to reach is essential! Remember to stay present in your clients’ circles with tools like social media platforms, stay on target with client personas, and nurture your clients through regular, targeted, easy-to-digest contact.
Looking for resources on how to improve your inbound marketing strategy?
BARQAR Marketing presents free monthly webinars that provide a ton of useful information on reaching your customers. Contact us today and we’ll also provide you with a free analysis on your current digital activities.