The Lesser of 2 Customer Service Evils

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Which would you rather have: bad customer service or incompetent customer service? Yikes – how about neither? Customer service guru Shep Hyken recently wrote a great post on the difference between bad and incompetent service.… Read more »

The 7 Key Things Great Businesses Do To Drive Customer Satisfaction

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Ever wonder why companies like Apple and Southwest Airlines continually get rave reviews? They have built a culture around not just providing an okay service or product, but providing a great user experience. This has… Read more »