Doing it Disney Style

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Want to make your business as successful as possible?  The key to every successful business are happy customers.  So step up your customer service by injecting a little Disney magic into their experience. Recently, one… Read more »

The Lesser of 2 Customer Service Evils

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Which would you rather have: bad customer service or incompetent customer service? Yikes – how about neither? Customer service guru Shep Hyken recently wrote a great post on the difference between bad and incompetent service.… Read more »

The 10 Commandments of Outstanding Customer Service

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Commandment 3: Thou shalt not take the name of thy customer in vain.   Commandment 10: Thou shalt not covet thy competitors’ service process.   Alright, so these aren’t really commandments of exceptional customer service;… Read more »